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by solvitor 4124 days ago
Gmail accounts only; no Google Apps (yet?). Yet another roll-out (ahem, Inbox) where the paying customers get left behind. I realize businesses may want stability with new versions for training, etc. but it would be great at least to have the option by domain/account to be on the new products earlier.
2 comments

As I said before, paid users get stabler products whereas us the free loaders are beta testers.
That's fine on paper, but the reality is that none of their "beta" products come with any real user risk.

I think it's more of a "test drive" scenario for google. It's fully baked but they want to see how it changes behavior on a wider scale where people make choices independent of the organization.

That's not true. Google has hosed large enterprise customers many times by rolling out new features or changes to existing products with zero warning, and they have adopted a phased deployment process and a formal trusted tester program to help mitigate it. Contacts is a waaaaaaay bigger deal for businesses than individuals, and there are tons of edge cases Google has to deal with re: Apps customers.
I honestly don't know of any google apps that have hosed enterprise customers. Can you point me at some articles or something?
There are risks: I merged some contacts on the new web UI and now my Android phone has 8(!) different versions of one particular contact of mine.
Inbox is available for Apps now, but you need a special invite to enable it for the account. No idea how long these take to materialise.