[eitally]

That's not true. Google has hosed large enterprise customers many times by rolling out new features or changes to existing products with zero warning, and they have adopted a phased deployment process and a formal trusted tester program to help mitigate it. Contacts is a waaaaaaay bigger deal for businesses than individuals, and there are tons of edge cases Google has to deal with re: Apps customers.

[cujo]

I honestly don't know of any google apps that have hosed enterprise customers. Can you point me at some articles or something?