[88e282102ae2e5b]

The customer service rep seemed perfectly polite. Both in the conversation that you posted, and in your update here, you come off as a complete narcissist.

It's not even valid to decide whether you're "right" or not - the company doesn't exist to benefit you and you alone - it exists to benefit as many customers as possible. If most of the other customers are demanding some other feature, they have to dedicate their resources to that thing first. They might not even be trying to capture the segment of the market that would want an API.

[helloworld15]

Customer service exists to help customers. At no point in the conversation I felt like the rep was making any effort to understand why I even opened a ticket with them.

Given the kind of products they sell I'd be surprised if requests like mine weren't surging.

I posted this here to figure out if my impression of the conversation was too biased, and it turns out that's actually the case. I guess in your book that's as self absorbed as it gets.