[helloworld15]

Customer service exists to help customers. At no point in the conversation I felt like the rep was making any effort to understand why I even opened a ticket with them.

Given the kind of products they sell I'd be surprised if requests like mine weren't surging.

I posted this here to figure out if my impression of the conversation was too biased, and it turns out that's actually the case. I guess in your book that's as self absorbed as it gets.