It's a quick summary of her discontinued blog (1), and, even though it's obvious in hindsight, it was fresh when it was first published and these principles are still ignored by a lot of companies. Go read it for a more exhaustive read.
The blog was discontinued because of death threats proffered against her, I'm glad she's still preaching the same message :-).
Yes, and it does suck. "Every year millions of people who are greater than you get together in secret to discuss secret awesome things which you aren't good enough to know about. This has never been shared before now. These are the TED talks. Sponsored by BMW and REALLY SCREECHY LOUD MUSIC".
The blog was discontinued because of death threats proffered against her, I'm glad she's still preaching the same message :-).
1. Creating Passionate Users (http://headrush.typepad.com/ )