[deadfall]

I am a victim of these ridiculous fees. I thought about how someone was getting rich and I justified the fees because of the convenience. It most certainly cut back how much I sent and how frequently I used it. This directly affects the incarcerated person.

Side note: PayPal allows you to send money to friends and family for free.

[egwor]

Question: why can't paypal be used here as a viable competing solution?

[Swannie]

Because the inmates need to convert their balance into goods in the prison. They don't have cash, just an "account" with the prison operator.