[positivejam]

personZ understood the sarcasm:

-literal meaning of Spooky23's statement: it's unreasonable to expect ice in the middle of summer.

-sarcastic meaning of Spooky23's statement: it's completely REASONABLE to expect ice in the middle of summer.

personZ acknowledges the sarcastic meaning (that it is reasonable to expect ice in the middle of summer), and is pointing out that based on the article, the guests actually DID in fact receive ice, making Spooky23's sarcastic statement not very relevant; the issue was that they had complaints about the attitude with which it was provided.

Edit: unless perhaps personZ edited his original post.

[Spooky23]

As a guest of a lodging establishment, particularly a supposedly nice one that is hosting a wedding, I expect and demand a high level of service. A hotel defines a service business.

The fact that the guests eventually received ice is irrelevant. There is no excuse for a reasonable & customary request in a hotel would be met with a rude response, period. If I want to sit in my room and drink 24x7, that's my problem, not the hotelier.

I've stayed in many hotels, and have actually run into exactly this problem. In fact, it was at a $40 Hamton Inn awhile back. The guy said "No problem, our ice machine is broken, but give us a few minutes and we'll get you squared away."

[positivejam]

Obviously I don't think it's okay for a hotel to provide services in a slow or rude way as long as they eventually provide them. No one would seriously suggest that.

[personZ]

As gray mentioned, there was another deleted comment that was the target of the sarcasm comment.

My comment was more than the linked blog post took a bit out of context to make the article more incendiary and hit luring.

[graywh]

There's a deleted comment between those two.

[positivejam]

Ah yes, my mistake.