[Spooky23]

As a guest of a lodging establishment, particularly a supposedly nice one that is hosting a wedding, I expect and demand a high level of service. A hotel defines a service business.

The fact that the guests eventually received ice is irrelevant. There is no excuse for a reasonable & customary request in a hotel would be met with a rude response, period. If I want to sit in my room and drink 24x7, that's my problem, not the hotelier.

I've stayed in many hotels, and have actually run into exactly this problem. In fact, it was at a $40 Hamton Inn awhile back. The guy said "No problem, our ice machine is broken, but give us a few minutes and we'll get you squared away."

[positivejam]

Obviously I don't think it's okay for a hotel to provide services in a slow or rude way as long as they eventually provide them. No one would seriously suggest that.