[owenversteeg]

Aside from one major flaw [0], I really liked the website. Great use of humor, great pricing, cleanly designed, and I can see clear benefits over other products.

Then I went to sign up and it all came apart. Firstly, I didn't get the email that I was supposed to (even after waiting a while.) Then, I went to sign in, figuring that I didn't need the email anyway. Once I did this, I was greeted with a confusing screen: what the heck is a Unit of Measure? I couldn't find any information on what it was anywhere, including with Google, so I went back and tried to set up a payment gateway. I chose PayPal. For that, I apparently have to email the help account to "discuss integration". So I tried Braintree, Balanced, CyberSource, Authorize.Net - all the same story. Boom, I've already hit several major roadblocks.

Contrast this with https://snappycheckout.com/, which was really easy to set up, and I've had a great experience overall with it.

[0] The only flaw I saw was that I didn't know what my users would see. Would they see a standard form, as with Snappy Checkout or Stripe, or would I pass credit card details to your service with my own form and you handle the rest?

[edit] Still no email, two hours after signing up.

[nacs]

I had a similar experience after signup.

First, Billforward tells you to check your email after you signup which I waited a few minutes for then found it contained no activation link or anything (it just contains some "see our docs" type message). So you let me signup successfully then have me exit your site to read an email that is not required to then come back to the site to login? Why not just log the user in right after signup? Or at least send the user to the login page after signup. This round trip from signup to useless email to login was a waste of time.

I then logged in to see a message telling me to setup a unit of measure. What that is supposed to be I have no idea. The tooltips on the units of measure modal offer no real help. Why not just do a "Create a billing plan" wizard or something similar. Also on the sidebar, there is a link that says "Dunning" that contains no helpful text and just another empty table. If I have to Google a word and read a wikipedia entry to figure out what it's for, you've failed in your mission to 'simplify'.

For a site that is supposed to make billing easier the site is incredibly confusing and unintuitive.

[billforward]

Thanks for the feedback, there was a minor glitch with our DNS config which caused a few of our outgoing signup emails to bounce... All fixed now and you should have received your welcome email.

[nacs]

I received the email with no problem within a few minutes. The problem is that it was virtually useless and not required to login (no activation link).