[nacs]

I had a similar experience after signup.

First, Billforward tells you to check your email after you signup which I waited a few minutes for then found it contained no activation link or anything (it just contains some "see our docs" type message). So you let me signup successfully then have me exit your site to read an email that is not required to then come back to the site to login? Why not just log the user in right after signup? Or at least send the user to the login page after signup. This round trip from signup to useless email to login was a waste of time.

I then logged in to see a message telling me to setup a unit of measure. What that is supposed to be I have no idea. The tooltips on the units of measure modal offer no real help. Why not just do a "Create a billing plan" wizard or something similar. Also on the sidebar, there is a link that says "Dunning" that contains no helpful text and just another empty table. If I have to Google a word and read a wikipedia entry to figure out what it's for, you've failed in your mission to 'simplify'.

For a site that is supposed to make billing easier the site is incredibly confusing and unintuitive.

[billforward]

Thanks for the feedback, there was a minor glitch with our DNS config which caused a few of our outgoing signup emails to bounce... All fixed now and you should have received your welcome email.

[nacs]

I received the email with no problem within a few minutes. The problem is that it was virtually useless and not required to login (no activation link).