| PayPal and eBay are hugely vulnerable. They've underinvested in infrastructure, their technology is old, and they've become slow and bureaucratic. Worst of all, their ideas are stale and the user experience is dreadful. PayPal's fat margins aren't justified by the service they provide, only by the lack of alternatives. But new alternatives are launching much faster than eBay can respond. Square has become a well-run, genuine alternative. BitPay / Coinbase are still very small, but the cryptocurrency wildcard at least shines a light on what money transfer should cost. Amazon is quietly expanding their payments footprint. The famous Bezos quote seems appropriate here: "Your margins are my opportunity." Apple exposing their Touch ID API will level the playing field, exposing PayPal to more competition and margin pressure. Look out if Apple starts using their billion-credit-card database to get into payments themselves. If Facebook/Whatsapp can payment-enable messaging and do it at a lower cost, PayPal's raison d'etre starts looking pretty questionable. And now eBay leaking personally-identifiable information on 150 million customers isn't helping maintain trust or brand image. The breach couldn't have happened at a worse time. We could be looking at the Blockbusterization of eBay and PayPal. The stock price is starting to reflect this reality, so look for more key people to leave in coming months. |