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by gruseom 6138 days ago
Sorry, but this is contrived. One can speak clearly without resorting to a formula.

The story contradicts itself. The author describes at length the process he had to go through to decode this supposedly clear communication. The one person without a vested interest in the formula (his wife) just found it puzzling and annoying. Besides, it's obvious how to communicate the information "I've been in an accident, but I'm ok" straightforwardly.

I kept hoping that the story would turn out to be a clever parody of the father's pet theory by an impudent son. That, as anyone who has been mercilessly imitated by offspring knows, is what children are made for. But no such luck.

It reminds me of a book I read years ago by a psychologist who used to insist that people (including his children) speak in active tenses so as to take responsibility for things. Instead of saying, "The milk got spilled," one should say, "I spilled the milk," and so on. He knew he had gone too far when his 8-year-old came in soaking wet one day and said "Sorry Dad. I guess I rained all over myself."

This kind of thing appeals to technical people who like algorithms for things and want algorithms for human interaction. But that's a category error. Engineers who really want to get better at communication would get further by paying more attention to their audience (and themselves).

4 comments

"Sorry Dad. I rained all over myself."

That's a breakdown in the kid's/family's communication. It is simple to say, "I walked in the rain." It conveys the exact same piece of information--I'm wet because it was raining outside, and I was outside without something to keep the rain off of me. There are numerous other ways to say the same thing without sounding backwards.

Sure. But I think the point was that the father realized that he had overemphasized a linguistic device at the expense of a general principle. He'd got his 8-year-old into a state of clueless, if not malicious, compliance, which didn't serve the real goal. (In fact, it often backfires, because people will instinctively resist anything that inhibits their freedom.)

By the way, using active instead of passive language really does change one's thinking and foster responsibility. I've found it to yield pretty rich rewards, and the whole subject is fascinating. Similarly, beginning a status meeting with a one-sentence summary, then proceeding to details, can be quite effective. But when people focus on the trick rather than the substance, it doesn't work anymore. And the OP is an example of that. A car accident is not a status meeting.

The phone call reporting it is. I imagine his son put in the "bull is dead" bit to be funny - which it was. But when I've had to make similar phone calls, I always start with "I'm okay, but..." It tells the person on the other end the most important thing first: I'm okay.
I never start a conversation with my mother like "I've been in an accident ...", if you're cut off then she'd go psycho and be needing tranqs. As the parent said "We're all OK but ...".
I know it changes one's thinking. It's one of the biggest issues I had working on the traditional side of banking. Whenever someone did something wrong, we would end up getting an email written entirely in passive language because no one wanted to point fingers. Passive language is a tool used either to not accept responsibility or to avoid pointing fingers at the true culprit. Both are terrible things, especially in the office where everyone knows who is to blame anyways.
Contrived?,yes, useful?, yes (at least in my experience), do i plan to use that formula in every interaction?, i don't think so, it wouldn't be natural.

Thank you for sharing the example of the kid who "rained all over himself", it clearly shows that exceptions apply.

I don't see anything wrong with using a formula to communicate when the formula is State conclusion first, then how that effects current status, what to do next, and finally why all this happened.

When I give research updates, I basically follow this format. I don't give a long explanation of what I did, leaving people guessing at the outcome, and only at the end presenting my numbers and finally, my conclusion. I state my conclusion first, the numbers I have to back up that conclusion, then go into why I think these numbers are correct (what I did).

Formulas are a good way to begin practicing something - keep your eyes on the ball; rotate your shoulders; name your variables a certain way; etc.

I believe most people dislike giving status reports so having a formula that keeps them short and to the point seems like a good idea to me.