[BrentRitterbeck]

I know it changes one's thinking. It's one of the biggest issues I had working on the traditional side of banking. Whenever someone did something wrong, we would end up getting an email written entirely in passive language because no one wanted to point fingers. Passive language is a tool used either to not accept responsibility or to avoid pointing fingers at the true culprit. Both are terrible things, especially in the office where everyone knows who is to blame anyways.