[ericcholis]

> product team not talking to the customer care team

I couldn't agree more. Dare I say it, we've got an "open" floor plan for our customer care and product teams. It helps immensely when you can place a customer on hold and ask a product guy a question without emailing, chatting for calling.

[JabavuAdams]

How do you deal with phone calls disrupting product work? E.g. I've run in to few situations that kill production / craft-person style work faster than having someone on the phone, nearby.

[ericcholis]

Oddly, it all kinds of works out. The only people in the open floor plan are customer service reps and product managers.

[JabavuAdams]

Ah, ok. That makes a lot of sense.