[wurzelgogerer]

I want to quickly chime in as well. I don't want to defend Square, but they are simply using a service and are relying on its information. It sucks that your account didn't get approved, but I do not agree with your final statement: "Design is how it works, not how it looks.". Square uses a third party service, and I actually know which one it is. They regularly update their information, yet there are still issues with identities, as it is not a perfect "science". Square definitely did the best to their ability, but due to the fact that they rely on someone else, it won't be perfect. I have worked with the provider in question myself, and I know of the pitfalls. I believe Square definitely solved the issue as best as they could considering the limitations.

[stephen_g]

How is refusing to offer any other way to verify identity solving the problem well? The poster was able to fax identification to PayPal and other companies to be able to sign up.

Taking the decision of a data set that is known to have flawed data on at least a small percentage of the population as final, and having no way to appeal is pretty terrible really.

[prawn]

"I believe Square definitely solved the issue as best as they could considering the limitations."

Considering the limitations they allow for to keep costs and risk down, at the expense of decent customers being caught in the net.