[evanhamilton]

This is a line from my article:

"Is it Uber’s responsibility to do something here? No."

So no, I don't think they should take the hit for this, and I don't think they're legally culpable.

Perhaps I didn't make it clear in the article: I think Uber is making people dislike them through their lack of empathy in this and other situations.

This is bad for Uber, and I'm suggesting they change this. That is all.

So, now that we've covered that...

I think your point about Uber staying out of your business is valid. Some people prefer that, and perhaps Uber doesn't need to try to build a strong connection with their community. As I said at the end of the article, I don't think this attitude will kill Uber, but I do think it'll make it lose some customers. Maybe, to your point, that's totally ok because they're keeping the type of customers they want. Would be interesting if that was their strategy!