[emil10001]

Right, none of those things are explicitly stating that the hardware was a lease in the flow of someone backing the Kickstarter.

As far as my questions to your staff, there was a consistent back and forth until that point. I'm completely sick of dealing with this issue, and it was pretty clear that I was not getting anywhere. I also didn't want to be dealing with this over the holiday, but I didn't set the upgraded deadline as the end of December! It is pretty frustrating and stressful going back and forth and getting absolutely nowhere. I was hoping to get some perspective by posting it. I think that I've gained that perspective, and have decided to ask for a refund. I didn't want it to come to this, as I had previously been very excited about your company and product.

I feel that the "public attack" is more pointing out to people the sleazy thing that you did in inserting a new claim of ownership into an upgrade offer. I felt like this was something that your company was completely unwilling to acknowledge and that it needed to be pointed out.

[alenlpeacock]

So it sounds like you are mostly upset with our support staff? Could you help me understand what you believe would have helped to resolve this for you? What we did wrong?

Going back through the exchange, it looks like our staff offered you a complete refund very early on.

Maybe send me an email outlining an example of how you think the exchange should have gone? alen@ I'm sincere -- I'd like to improve the experience if you have insights to share.

[emil10001]

You're correct I was very disappointed about this experience, and it was mainly with the support. I will send you an email.

I'd also like to stop real quick and let you know that I do think that you have a great service with tons of potential. The technology is really cool, and I don't even know of anyone at this point who would come in as a close second. I've also been following your company since you won some startup competition a couple years ago, and was anxiously awaiting the service. I backed the project very quickly after getting the email from you guys that it was available.

[ljf]

Then return get device for a refund, they are offering you that, which in my opinion is pretty awesome. You thought you were getting one service, you were wrong (as it wasn't made clear to you), and now they are saying you can have a full refund. Life's to short to stress out over things like this, especially when there is a simple solution being offered.