[alenlpeacock]

So it sounds like you are mostly upset with our support staff? Could you help me understand what you believe would have helped to resolve this for you? What we did wrong?

Going back through the exchange, it looks like our staff offered you a complete refund very early on.

Maybe send me an email outlining an example of how you think the exchange should have gone? alen@ I'm sincere -- I'd like to improve the experience if you have insights to share.

[emil10001]

You're correct I was very disappointed about this experience, and it was mainly with the support. I will send you an email.

I'd also like to stop real quick and let you know that I do think that you have a great service with tons of potential. The technology is really cool, and I don't even know of anyone at this point who would come in as a close second. I've also been following your company since you won some startup competition a couple years ago, and was anxiously awaiting the service. I backed the project very quickly after getting the email from you guys that it was available.