[carlospaulino]

It's true that TWC and Comcast are the worst of all. But I have to disagree, not all providers suck.

In my current town (Clifton, NJ) we can get Verizon FIOS and Optimum. Both providers are fighting fiercely for customers.

I used FIOS for a year and it was great, no caps,full speeds and good support. I later switched to Optimum and it is fantastic, I've never been so happy with a service provider, they upgraded most users from 50mbit to 100mbit for free, and they are actually giving me a true 100mbit connection, not to mention an outstanding customer support.

[kvinnako]

that's because you have competition. Most of the places have no chioce. They are either stuck with optimum or verizon dsl. So you are in a minority. Also, clifton, nj is a rich neighborhood, thats why probably you have both fios and optimum.

[carlospaulino]

Competition does force the provider to give you a better service. But most of the time it’s just that the provider decides to be awful. But that’s not always the case.

About four years ago I used to live in the Bronx, and the only thing in my area was Optimum, and the service was almost as good as now.

It's about the company caring for the customers.