[kvinnako]

that's because you have competition. Most of the places have no chioce. They are either stuck with optimum or verizon dsl. So you are in a minority. Also, clifton, nj is a rich neighborhood, thats why probably you have both fios and optimum.

[carlospaulino]

Competition does force the provider to give you a better service. But most of the time it’s just that the provider decides to be awful. But that’s not always the case.

About four years ago I used to live in the Bronx, and the only thing in my area was Optimum, and the service was almost as good as now.

It's about the company caring for the customers.