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by Jd
4636 days ago
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It's very hard to extrapolate from stories like this to know if the actual instance and intensity of abuses is increasing, or if reportage is increasing (i.e. landing on HN front page) because of folk's irritation with other aspects of the US government. For my money, TSA is right after HSA as far as FUBAR government agencies go. Seems like quality control is right in the shitter. As for solutions, I'd like to see a customer satisfaction survey implemented across the board. You might actually be able to implement something like this in a favorable political environment (there's no law saying that TSA has to attempt to piss off every person that comes through our borders). I've noticed that some of these completely dysfunctional agencies seem to attract the worst sort of bad eggs, so with something like that you could at least weed out some of the most underperforming TSA mob squads. |
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