[Amadou]

I'd like to see a customer satisfaction survey implemented across the board.

It needs to have teeth.

All of these problems are the result of giving people responsibility without accountability.

As it is now, the only accountability they have is whether or not something 'bad' happens. But the actual chance of something bad happening is so low that it is no more than statistical noise. So no matter what they do, they can claim it is necessary and effective because, see nothing bad happened!

Adding additional dimensions of accountability is the only way to reign in the bullshit. Customer satisfaction surveys would be a step in the right direction, but the organizations who currently enjoy the carte blanche of zero accountability will fight any meaningful reform tooth and nail.

[Gravityloss]

It can be much more of a cultural issue than an accountability one.

Often people behave very ethically without supervision.

[Amadou]

Often people behave very ethically without supervision.

Individuals yes, absolutely. Organizations no, never.