[adsenseclient]

My question is: when you send emails like "it has come to our attention... fraudulent activity..." [1] [2] and confiscate $30,000+ earnings by shutting down long-standing AdSense accounts, will you do the same to the entire Gmail accounts, or just to the money transferring functionality?

One would have to be a fool to use this, knowing Google's arrogant heavy-handed history of dealing with AdSense publishers (and an absolute lack of any meaningful customer care): this is why Google Wallet has never taken off as an alternative to PayPal in the first place.

[1] https://news.ycombinator.com/item?id=3803568

[2] https://news.ycombinator.com/item?id=4585043

[toomuchtodo]

Because Paypal is known as a bastion of neutral dispute resolution rolls eyes

[vectorpush]

Paypal is terrible, but at least you can get on the phone and talk to someone when things get hairy. Every time I have google support issues I end up waiting days or weeks for automatic replies that don't even address the issue.

[ShawnBird]

Google Apps has great support.

[numbsafari]

To the sibling post: actually Rackspace has horrible support. They regularly experience downtime and outages and never notify customers or update their status blog. Can you get someone on the phone? Yes. Do they have anything of value to offer you? No. My favorite was when they referred me to their twitter feed, which hadn't (at the time) been posted to in 9 months.

[adsenseclient]

That's not really horrible. Horrible is when AdSense shuts your account with $15k/mo revenue, confiscates $30k earnings already on the account, refuses to tell you why (a template response) and there is absolutely no human you can call and discuss this.

[tapp]

I have to disagree - Google Apps has the absolute worst support of any business application/suite I've ever used.

If Google provides meaningful support for Wallet going forward, I hope they consider extending it to Apps - it's desperately needed.

[ditojim]

can you characterize what makes their support "the absolute worst support of any business application/suite I've ever used" with examples?

that is not the general consensus of google apps customers, so i am curious what experiences have caused you to have this opinion.

[tlogan]

No - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.

[StavrosK]

How does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.

[state_machine]

Stripe has amazing support, even proactively reaching out when weird things happen:

Got a 500 error back from their API once and had an email from one of their engineers in my inbox almost immediately after to find out what happened and resolve it (my http lib was using stale DNS).

[dubcanada]

That depends what the question was.

I've had nothing but excellent (less then 6 hour) response times from Stripe.

[toomuchtodo]

Rackspace has great support if your definition of support is taking a ticket and getting back to you in 2-4 hours.

[adsenseclient]

Paypal is actually much better. When you reach about 10k/mo, they give you a special representative from the account management team, with a special phone number, and those guys are quite smart and easily available. First hand knowledge.

[raldi]

I used to manage a Paypal account that did significantly more than that, and nobody ever offered that to me.

[peterarmstrong]

Internationally I think it's $50k/mo in revenue...

[adsenseclient]

@raldi: could be also dependent on the number of payments per day. My knowledge is for the account with relatively small, but numerous payments.

[Geee]

As the service is connected to your email and your Google+ accounts, it's possible that Google can determine actual frauds with much more accurately than, for example, Paypal. Google is a data company after all, and I'd be surprised if they don't employ big data techniques to build trust networks and pinpoint frauds.

[mcherm]

No one can determine fraud with absolutely no false positives. If there is no way to "appeal", then those false positives (no matter how few) will be thoroughly screwed.

[aclevernickname]

It's very interesting/telling that this question was not answered by jrockway, but those above/below it were.