[tlogan]

No - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.

[StavrosK]

How does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.

[state_machine]

Stripe has amazing support, even proactively reaching out when weird things happen:

Got a 500 error back from their API once and had an email from one of their engineers in my inbox almost immediately after to find out what happened and resolve it (my http lib was using stale DNS).

[StavrosK]

Hum, maybe I just got unlucky. I'm extremely satisfied with them overall, it's just that the response time could use a bit of improvement.

[dubcanada]

That depends what the question was.

I've had nothing but excellent (less then 6 hour) response times from Stripe.

[StavrosK]

I just asked if they would be unhappy with lots of charges and immediate refunds (answer: they would be, it costs them a bit).

[toomuchtodo]

Rackspace has great support if your definition of support is taking a ticket and getting back to you in 2-4 hours.