[throwaway420]

> I blame Matt Cutts' occasional appearances for the subsequent flocking of SEO sorts here. This post doesn't belong on HN, certainly not on the front page.

Your anger is misplaced. The blame is solely on Google for not having an adequate customer service department.

When Google has arbitrary decided that your business is in violation of some of its rules, you end up falling into a Kafkaesque nightmare of form responses and then you stop getting even those. The only way to get a response from Google in these cases is to LITERALLY get a popular post on Reddit or Hacker News. That's why small businesses post about this stuff here. Don't blame them.

Blame Google for not providing a decent customer service center because they want to shave a tiny bit of expenses.

[gknoy]

Given how important being able to advertise can be for some startups, it seems that inconsistent enforcement of AdWords restrictions would be very interesting to most readers here.

[janesvilleseo]

I partly agree about the customer service issue. However, they have really been stepping up as of late (if you are an AdWords customer that is). However the striking thing for me is the "voiced" doublestandard. Cutts is pretty consistent on the Organic side of things, but I don't think I have seen the same from their AdWords department. Which is a shame as it does need to be policed.

[capo]

So HN has to be the consumer service?! that's not what this place is about.

[throwaway420]

* Technical issues that affect the livelihoods of almost every person on here are important. The fact that this has so many upvotes is indicative of that.

* Unfortunately, because Google is on the surface a very friendly company, many technical people place Google on a pedestal and actually believe their slogan about doing no evil. It's just a slogan, and yes, Google does do a lot of evil.

* I suspect that you've never experienced the frustration of having your entire business on the line and not even being able to get a human response from Google. If you've ever been in that situation, I think you'd be able to understand how frustrating Google actually is.