[orangethirty]

This is why you don't fuck around with PR issues. They can easily turn into lawsuits.

[socalnate1]

This is America, everything can easily turn into a lawsuit.

Even if Heroku had handled the PR issue perfectly, it's very likely some enterprising lawyer would still be looking to sue.

[orangethirty]

True, but they would not have had to deal with a bunch of pissed off customers.