[Xcelerate]

I was saving the private URL's (e.g. http://bitino.com/uQWyylFetc...) to go back to and withdraw my cash later. (My browser cookies clear upon exit). The pages show the correct bitcoin balance, but they're not letting me withdraw! It says I haven't played a game, so even when I go ahead and play another, it still says "You haven't played yet!"

Could you fix this ASAP because I actually put a decent amount of money in this...

[BitCoinWarrior]

You posted 33 minutes ago. Give them a chance to reply and resolve your issue

[Xcelerate]

Okay, I revoked the accusation. I'm afraid my instinct is to mistrust people by default. We'll soon see if my instincts are wrong.

[bitino]

clearing your cookies may have caused the issue. send through here an address and we will process the withdrawal reply

[Xcelerate]

Thanks for the reply!

There's actually a lot of them. Is there a way to just modify it so that I can withdraw using just the private URL? (Otherwise, I'll send another support email [from gummybean] with the addresses.)

[bitino]

we haven't received any emails from you - [e-mail] will look into the private URL thing now and revert. You will get your BTC soon one way or another.

[Xcelerate]

You haven't received an email? That's odd. Here's the message (as shown by Gmail -- all "Delivered-To" fields in the sent folder show my address since it's not the actual email you received):

    MIME-Version: 1.0
    Received: by 10.181.12.109 with HTTP; Fri, 1 Mar 2013 05:56:50 -0800 (PST)
    Date: Fri, 1 Mar 2013 08:56:50 -0500
    Delivered-To: [e-mail]
    Message-ID: <CAN-d5MKpUD4b=NVXrEcNEN8BB014k5txuBvQ49D+f=[e-mail]>
    Subject: URGENT: Problem withdrawing from private URL!
    From: Gummybean <[e-mail]>
    To: [e-mail]
    Content-Type: multipart/alternative; boundary=f46d04451a1f07ab6e04d6dd6126

    --f46d04451a1f07ab6e04d6dd6126
    Content-Type: text/plain; charset=ISO-8859-1

    Dear Bitino,

    I'm a little bit worried.  I was saving the URL's (here's one of mine:
    http://bitino.com/REMOVED/) to go back to and withdraw my cash
    later.  The page shows the correct bitcoin balance, but they're not letting
    me withdraw!  It says I haven't played a game, so even when I go ahead and
    play another round, it still says "You haven't played yet!"

    Could you fix this ASAP because I actually put a decent amount of money in
    this.

    Thanks,
    REMOVED

    --f46d04451a1f07ab6e04d6dd6126
    Content-Type: text/html; charset=ISO-8859-1
    Content-Transfer-Encoding: quoted-printable

    <div>Dear Bitino,</div><div><br></div>I&#39;m a little bit worried. =A0I wa=
    s saving the URL&#39;s (here&#39;s one of mine:=A0<a href=3D"http://bitino.=
    com/REMOVED/">http://bitino.com/REMOVED/</a>) to =
    go back to and withdraw my cash later. =A0The page shows the correct bitcoi=
    n balance, but they&#39;re not letting me withdraw! =A0It says I haven&#39;=
    t played a game, so even when I go ahead and play another round, it still s=
    ays &quot;You haven&#39;t played yet!&quot;<div>
    <br></div><div>Could you fix this ASAP because I actually put a decent amou=
    nt of money in this.</div><div><br></div><div>Thanks,</div><div>REMOVED</div>

  --f46d04451a1f07ab6e04d6dd6126--

[jimg]

Text email shows your bitino URL (href)- suggest your edit/remove it as well.

[bitino]

bizarre, sorry about that.

[Xcelerate]

So... to be clear, are you all going to change it so that you only need the private URL to withdraw funds (no cookies), or do I need to email support to get my BTC back?

Thanks