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by bitino 4860 days ago
clearing your cookies may have caused the issue. send through here an address and we will process the withdrawal reply
1 comments

Thanks for the reply!

There's actually a lot of them. Is there a way to just modify it so that I can withdraw using just the private URL? (Otherwise, I'll send another support email [from gummybean] with the addresses.)

we haven't received any emails from you - support@bitino.com will look into the private URL thing now and revert. You will get your BTC soon one way or another.
You haven't received an email? That's odd. Here's the message (as shown by Gmail -- all "Delivered-To" fields in the sent folder show my address since it's not the actual email you received):

    MIME-Version: 1.0
    Received: by 10.181.12.109 with HTTP; Fri, 1 Mar 2013 05:56:50 -0800 (PST)
    Date: Fri, 1 Mar 2013 08:56:50 -0500
    Delivered-To: gummybean@gmail.com
    Message-ID: <CAN-d5MKpUD4b=NVXrEcNEN8BB014k5txuBvQ49D+f=GPBL0_hg@mail.gmail.com>
    Subject: URGENT: Problem withdrawing from private URL!
    From: Gummybean <gummybean@gmail.com>
    To: support@bitino.com
    Content-Type: multipart/alternative; boundary=f46d04451a1f07ab6e04d6dd6126

    --f46d04451a1f07ab6e04d6dd6126
    Content-Type: text/plain; charset=ISO-8859-1

    Dear Bitino,

    I'm a little bit worried.  I was saving the URL's (here's one of mine:
    http://bitino.com/REMOVED/) to go back to and withdraw my cash
    later.  The page shows the correct bitcoin balance, but they're not letting
    me withdraw!  It says I haven't played a game, so even when I go ahead and
    play another round, it still says "You haven't played yet!"

    Could you fix this ASAP because I actually put a decent amount of money in
    this.

    Thanks,
    REMOVED

    --f46d04451a1f07ab6e04d6dd6126
    Content-Type: text/html; charset=ISO-8859-1
    Content-Transfer-Encoding: quoted-printable

    <div>Dear Bitino,</div><div><br></div>I&#39;m a little bit worried. =A0I wa=
    s saving the URL&#39;s (here&#39;s one of mine:=A0<a href=3D"http://bitino.=
    com/REMOVED/">http://bitino.com/REMOVED/</a>) to =
    go back to and withdraw my cash later. =A0The page shows the correct bitcoi=
    n balance, but they&#39;re not letting me withdraw! =A0It says I haven&#39;=
    t played a game, so even when I go ahead and play another round, it still s=
    ays &quot;You haven&#39;t played yet!&quot;<div>
    <br></div><div>Could you fix this ASAP because I actually put a decent amou=
    nt of money in this.</div><div><br></div><div>Thanks,</div><div>REMOVED</div>

  --f46d04451a1f07ab6e04d6dd6126--
Text email shows your bitino URL (href)- suggest your edit/remove it as well.
bizarre, sorry about that.
So... to be clear, are you all going to change it so that you only need the private URL to withdraw funds (no cookies), or do I need to email support to get my BTC back?

Thanks

please email support with the total amount you need to withdraw and an address.