| Developers are smart and capable people, but boy, what spoiled brats we are. > It can't be that hard to give a basic overview of it before they release a more comprehensive post Well, actually it is very hard to give a basic overview of anything complicated, without leaving your readership with their heads scratching. The person that wrote the blog post might not even understand the whole stack to be in the position of giving that overview and if he did, you'd probably be here bitching about factual errors. > People are paying for this service based on what Heroku claims it does Dude, this is a service used by developers and devops. You aren't meant to trust what they say. You are meant to measure and see for yourself if Heroku fulfils your needs or not. You know, how the author of the original blog post did it. And don't get me wrong, because I would agree with you, except for the fact that their website is not lying about what they provide. It's just out of date, sometimes describing details of the now deprecated Bamboo stack, a stack which also suffered through deprecation ... but hey, errors happen, we are human after all. The response itself is an example for what other companies should do. They acknowledge sincerely that they have a problem, with a promise that they are going to fix it. How many other companies you've seen that do that? Amazon and Google sure as hell don't. |
Also, the reason I chose Heroku is because DevOps is not my area of expertise, if I wanted to measure and analysis the inner workings I would have hosted elsewhere. Heroku is meant to alleviate that pain for me, I pay them excess over what I would pay elsewhere for that luxury.
As for the website not lying, yes it does. Go to "how it works" and click on routing. It's plain not true. Is it too much to ask that they update this in the last 3 years since the change?
I think the response is purely PR. Actually give something that will help their existing customers with this problem.