[redguava]

"Dude, this is a service used by developers and devops. You aren't meant to trust what they say." that is ridiculous. I use their service and I have trusted what they have said. They are the experts on their own service, why shouldn't I?

Also, the reason I chose Heroku is because DevOps is not my area of expertise, if I wanted to measure and analysis the inner workings I would have hosted elsewhere. Heroku is meant to alleviate that pain for me, I pay them excess over what I would pay elsewhere for that luxury.

As for the website not lying, yes it does. Go to "how it works" and click on routing. It's plain not true. Is it too much to ask that they update this in the last 3 years since the change?

I think the response is purely PR. Actually give something that will help their existing customers with this problem.