[aharrison]

I love T-Mobile, and not just for their sane plans and prices. They are also, you know, nice to me. Every time I have called their support they have been friendly, competent, and helpful. I have never gotten even 1 of 3 from any of the other carriers.

Seriously T-Mobile, come up with more excuses for me to give you money.

[rogerbinns]

> their support they have been friendly, competent, and helpful

I've been a tmobile customer since 2007. In the middle of last year I took my line from a family plan into an individual plan. That involved speaking to 7 different people (several of whom contradicted each other as they then forwarded me to the next one) and being hung up on 3 times (as they messed up the transfers).

Then the bills I started getting were truly bizarre with numerous unspecified additional charges and credits. (My very first bill had 5 regulatory fees!) At one point when I called in again, the rep took 80 minutes to figure out the bill (ie what the various numbers were for) and then another 30 minutes dealing with the ones that shouldn't be there. It didn't help that what customers are shown on their bills and what the reps get to see are not the same, and took about 15 minutes to establish that.

Around the new year they sent an email saying that you could make impossible to have slamming, except of course they took about 7 paragraphs to say that. They said it could be disabled on the website, so off I went. I couldn't figure it out since there was absolutely no setting with text remotely similar to their email. Their rep couldn't find it either and had me call back again during business hours where another person first picked 2 other settings that couldn't possibly be it, before finally settling on "Block Content Downloads" as being the setting which doesn't match up its description.

TLDR: I would be pleased to encounter the same competence you did, and would be far more pleased if things worked so I never had to call in the first place. Whenever people talk about how good someone's support is, they never seem to express the negative that they had to call in the first place.

[wikwocket]

To piggy-back off this: My family left T-Mobile because we didn't get reception in the 1st floor of our house. The last monthly bill was for 8 days of service out of 31, so it should have been prorated, but wasn't - they charged us for the whole month, despite automatically detecting the date we ended service. The rep said that this was just how their "system" handled mid-month terminations.

My point is not that T-Mobile sucks, but that all cell providers will provide delightful fair service to many, and cheat and piss off some. Take it with a grain of salt when someone says that one company is "scum."

[X-Istence]

Yeah, I switched to AT&T from T-Mobile and T-Mobile charged me for the whole upcoming month even though I made sure to switch over on the last day of my billing cycle. It was cheaper for me to just pay it then fight it...

[kokiland]

Same here, I canceled my plan mid-month and T-Mobile sent me a bill for the whole month. However, I gave them a call and they simply took the entire month off, I didn't even have to pay for the days of the month I used. I called them again a month later to make sure I don't have any outstanding balance, and my account was all paid off.

[moe]

It's funny how nice these corporations seem to act when breaking into new markets. Ask an european about T-Mobile and he will tell you pretty much the same stories that you tell about AT&T.

[aharrison]

It is my goal to support the most desirable company in any market. Don't think that I would hesitate for a second to change carriers if T-Mobile stopped being nice, competent, and helpful and AT&T stopped being jerks and offering reasonable plans and policies. Vote with your wallet and all that, and right now, T-Mobile is the only cell phone service provider that I am aware of that doesn't suck in my market.

[moe]

The tragedy - at least in my experience - is that in the long run they're really all the same. "Trust us, we want only your best! (your money)".

I can only second kevingadd's advice to try and not tie yourself to one with a longterm contract. The fewer customers they have locked in, the more careful they have to be about not pissing them off.