[kayoone]

And that is one the main reasons why Apple isnt suited for professional users right there. When having a Dell Laptop some technican came the next day to my house and repaired my laptop without any cost. With Apple i can go to the nearest Store and hope that some of the hipsters there want to help me, after which i will have to wait until my repaired hardware comes back from wherever in the world.

[meaty]

Yes and as I found, those annoying hipsters actually are quite rude, arrogant and unhelpful (Kingston Upon Thames Apple Store, Surrey, UK).

An hour to get replacement earphones for my daughter's iPod due to the well known problem of the rocker switch which failing after a week! I asked "so what happens when these fail? Do I have to spend an hour a week down here?". The reply was simply "it's not my problem".

She owns a Cowon now.

[robotmay]

Luckily the Cardiff store has significantly less hip and much more helpful staff. I hate having to book an appointment though; I know what's wrong, I just want to drop it off and for them to call me when they fix it under warranty.