[meaty]

Yes and as I found, those annoying hipsters actually are quite rude, arrogant and unhelpful (Kingston Upon Thames Apple Store, Surrey, UK).

An hour to get replacement earphones for my daughter's iPod due to the well known problem of the rocker switch which failing after a week! I asked "so what happens when these fail? Do I have to spend an hour a week down here?". The reply was simply "it's not my problem".

She owns a Cowon now.

[robotmay]

Luckily the Cardiff store has significantly less hip and much more helpful staff. I hate having to book an appointment though; I know what's wrong, I just want to drop it off and for them to call me when they fix it under warranty.