Many many many things, least of which is that it's not programmable. We can't set items that can go in flat rate boxes. We can't have "Free Shipping*" shipping, which is free shipping in the US and the equivalent discount in other countries, and other programmable shipping rates.
You're right in that I don't need a rate API, but Shopify needs a shipping API. Something where I can say "6 shirt or 4 shirts and a jacket is flat rate, but 2 shirts and a poster is not because of the tube"
Hi Xal,
I'm on your site right now and it says you charge a transaction fee. http://imgur.com/eXbZp - So essentially I'm getting dinged ~2.9% from Stripe and another 2% + software fees from Shopify... effective transaction fee ~5%.
Cant wait till internet tax + state tax takes effect. :)
His point is that you make it seem like there is no choice but to pay a fee. As your own screenshot shows, this is not the case, the premium plan offered for $179/mo charges no transaction fee. The cheaper ones do because, duh, they have to pay their bills one way or the other. The exercise is left to the reader as to which plan makes the most sense economically for your company based on the amount of business you're doing. But you're guaranteed to never be paying more than $179/mo in transaction fees unless you suck at picking the right plan (and I assume they're easy to switch between).
That's what he said - there is a transaction fee on the lower plans, but when you reach $179 it'd be cheaper to upgrade to the unlimited plan which has no transaction fee.
I love it when a CEO participates in online discussions as it is the sign a company that cares. Just one thing about your post... It sounds really defensive. Maybe just me, but all the good will of participating in the conversation was lost. Maybe a "Hi, I'm CEO and love getting feedback. What's wrong with our USPS Calculator?". :)