Hacker News new | ask | show | jobs
by shelled 20 hours ago
My account was wrongly billed as I had cancelled the subscription in time. So I reached out to support to get it rectified. It’s a bot called Fin. Fin became judge, jury, and executioner and closed my attempts to raise the issue with an automated response that the charge was good and I couldn’t escalate (tried multiple times). Wrote to two of their support emails, both attempts met the same fate, those were also handled by bots. Absolutely no way of reaching a human being at the paper trillion dollar company.

When I discussed this with a friend he suggested I should try AI coding plans via third party vendors (who at least offer bare minimum human support even with considerable delay) and also shared his personal grandfathered GLM API key (he’s not using that; and the plan is good for few more months; already paid). I really can’t complain. I have noticed zero quality or productivity dip. Even response time is very close to Claude, but less. I can live with that.

Anyone suggesting we should ask the AI to dig deeper, they haven’t met Fin.
3 comments
throwawayffffas 18 hours ago
I don't understand, were you charged after cancelling your subscription or can't subscribe? If you were charged after cancelling your subscription stop faffing about with their ai bots, and dispute it with your bank.

If you can't subscribe, there are other providers.

link
KellyCriterion 17 hours ago
Thanks for the idea with going through a token-reseller, that maybe a better option for SME like us
link
OutOfHere 16 hours ago
Or go with a competitor like OpenAI or Kimi.
link
ofjcihen 18 hours ago
This is the experience quite a few of my bigger clients are running into and let me tell you they aren’t small. It’s quickly becoming a very oft-repeated reason in meetings that they want to move away from Anthropic.

To be fair, being who they are, they can get a human if they try long enough. But that human is also unhelpful so it’s just not worth it.

And I agree with the other comment here saying to just perform a charge back. You don’t get to keep my money because you created a firewall of incompetence.

link