[ofjcihen]

This is the experience quite a few of my bigger clients are running into and let me tell you they aren’t small. It’s quickly becoming a very oft-repeated reason in meetings that they want to move away from Anthropic.

To be fair, being who they are, they can get a human if they try long enough. But that human is also unhelpful so it’s just not worth it.

And I agree with the other comment here saying to just perform a charge back. You don’t get to keep my money because you created a firewall of incompetence.