[ryandrake]

I think expert users on HN seriously downplay the ability and willingness of "regular users" to do very stupid things on their devices. If grandma wants that app that gives her a beautiful horse as a lock screen image, she will follow every one of those six steps that the malware HorseLockScreen app developer presents to her. She will tap a button that has a skull and crossbones icon, that says "tapping this will drain your bank account and kill your dog" if she thinks it will let her do whatever she's trying to do on her device. Have you guys never done IT tech support for your elderly parents' computers?

I'm not saying it's right to respond by simply locking everything down, but let's not downplay the blast radius of basically every attack that involves telling the user to do things.

[Zak]

A long time ago, I fixed Windows machines for pocket change. I can confirm some users will make bad decisions no matter what warnings they're given.

I think the impulse for an OS vendor to try to make such mistakes impossible is about as wrong as selling knives dull so people can't hurt themselves. A knife that can't cut its user is useless as a knife.

[zbentley]

Eh, this is a tough conversation for engineering-minded folks because the right answer is probably somewhere in the middle of a few different variables.

Too far towards trying to make mistakes impossible (which is easy for corporations to talk themselves into because it also makes them money and moat) and you make devices useless. Too far towards full user control and you get difficulties in support and security issues (which are tractable if you’re an enthusiast, but not so much if you’re a normie on a corporate-maintained device).

Truthseeking here is further complicated by ordinary end users’ dislikes and usability issues not always overlapping.

[ryandrake]

It requires a nuanced discussion and willingness to compromise to find the right balance. I don't like it myself when, every macOS release, Apple nerfs the system even more and locks down even more, but I also don't like telling my relatives that their system is part of a botnet and that they need to change all their password and call their bank, simply because they saw a popup that told them to download and run TrojanHappyFunGame.

[inigyou]

It used to be common knowledge that downloading stuff could be dangerous. That went away when vendors tried to make it safe.

[ryandrake]

Many software vendors have deliberately blurred the lines between "on your computer" and "on the internet". When you save something in Application A, is it really being saved on your computer, or is it in the cloud? It used to be obvious, but now you kind of don't know until you do some digging in your filesystem. And, now we actually run some apps from the web!

The phrase "the user doesn't have to know if this is on his computer or the cloud" has done a lot of harm to the software ecosystem.

[inigyou]

I don't think that's the real problem. The point was that opening something you don't know what it does == bad, not that internet == bad

[Telaneo]

If the users' willingness to do stupid things is boundless, then locking down the system further isn't really of any benefit, since users will continue to venture as far as they need to, no matter the number of safety barriers they've passed. The only solution to that problem is a fully locked down device (which I hope we can all agree should not be the only option).

[inigyou]

That's why they're going to fully locked down devices.

[microtonal]

So, they will use other vectors, like convincing people to transfer money. Set up fake webshop. Run scams through online marketplaces, etc. The solution is not to make everything impossible. The solution is to educate people.

[iamnothere]

Right, and for the few people who can’t be educated, there’s always the option of making dedicated idiot-proof devices. Some people need to wear helmets and knee pads while walking around, but that doesn’t mean that all of us do. Some people shouldn’t be allowed near sharp objects, etc.

Stop trying to flatten the human experience, Harrison Bergeron style.

[TeMPOraL]

Until they will look indistinguishable from regular businesses doing regular marketing, advertising, and "value engineering" bullshit. It's xkcd://810 of the advertising industry, I guess - all the scammers doing the legitimate, sanctioned scamming like one big happy family, instead of unfairly competing.

[jrapdx3]

> Have you guys never done IT tech support for your elderly parents' computers?

This kind of comment is frequently made on HN and elsewhere. However, more than a few "elderly parents" are as computer-sophisticated as their grown children. A safe bet it's not rare to be exchanging ideas with an elderly person sophisticated enough to make comments on HN.

AFAIK there's no shortage of careless, uninformed, non-elderly individuals who get scammed into doing stupid things. Age is only one possible factor out of many contributing to scam vulnerability. And let us not forget that youthful, well-trained professional IT workers, developers and software engineers are not immune to scams via misunderstanding elements of the systems or processes they supervise.

"Ageism" is a word as ugly as what it signifies.

[preg_match]

Well the messaging we’re told is that the google play store exists for safety - such an app would never exist on there.

Of course this isn’t true, the play store, and yes even the apple App Store to a lesser extent, is riddled with malware.

But what this demonstrates is that, clearly, Google doesn’t care too much about security or safety. It’s a pretense, not a goal. If it was a goal, they’d dump money into fixing the play store, but they won’t and they don’t.

So, we should be highly skeptical when they say something is for “safety” and “security”. At this point, it’s a lot like saying something is for “national security”.

[wafflemaker]

On multiple occasions I had trouble getting people to accept a self signed cert to show them something on a local webpage. It seems that elderly nowadays are super vary of any hacking or scams. YMMV.

[jrapdx3]

> It seems that elderly nowadays are super vary of any hacking or scams. YMMV.

I'm sure you meant "wary". How amazing, education really does work. There is such a thing as overabundance of caution. But it's possible further education could encourage users to apply more balanced caution policies.

[JoshTriplett]

Excellent, security education is working. The correct response to someone trying to convince you to accept a self-signed certificate is extreme skepticism; don't undermine people's understanding of good security practices.

[wartywhoa23]

> let's not downplay the blast radius of basically every attack that involves telling the user to do things.

That radius would be negligible should the things that must remain secret remain offline.

But no, that's a luddite thing to even think about in an all-connected ever-online world where even wiping one's ass is done via of a swarm of dedicated apps.

On the other hand, there has always been a way to extract secrets from a granny via a mere voice call, so no amount of dumbing it down would really help.

[DigiEggz]

This gave me a hearty laugh not only due to the idea, but because that's been my near exact experience with helping my family.