[rgavuliak]

Fair point, but before business people relied on other people to pull it for them. Sure, it was checked by human, but a technical human often lacked the business context and there's been plenty of instances, where the business person knowing their revenue and sales numbers challenged the analysis of a technical person.

[efromvt]

Yeah with self-serve analytics all the rage (for good reason) for a bit, the bar from some places I've worked wouldn't be "does the agent beat a good analyst" it's "does the agent beat the a business person with SQL access who might have an overworked analyst glance over it", which is a much more tractable break-even point - and as you said, the business person might be even better at sanity checking numbers at that point.