[efromvt]

Yeah with self-serve analytics all the rage (for good reason) for a bit, the bar from some places I've worked wouldn't be "does the agent beat a good analyst" it's "does the agent beat the a business person with SQL access who might have an overworked analyst glance over it", which is a much more tractable break-even point - and as you said, the business person might be even better at sanity checking numbers at that point.