[bcye]

Small note for others: It’s not this complex everytime, luckily, you mostly just need a bit of persistence (and once you filed a complaint, while it might not even be legally binding, for example in Switzerland, the airline might just send the money at some point during the procedure as the chance someone files a complaint also goes to court and generates more costs is high —- so it’s always worth it trying the official way before going to agencies).

[protimewaster]

> It’s not this complex everytime, luckily

I'm glad it was straightforward when it come up for me. In my case, I was dealing with an airline based in my county of residence, and I just emailed them saying that the law says I get the money and they just said "okay, we're sending it" and then I had the money.

[Panos]

I think this "we ignore you" behavior is specific to Norse, behaving like a low-cost airline in financial trouble. Whatever they can save from such incidents by ignoring customer complaints benefits their bottom line.

[bcye]

Maybe, the other ones at least respond with “we don’t want to pay you” after a week (: (I think hotel, etc. is usually paid back very quickly as that can’t really be disputed unlike the 600€). I think for really any airline if everyone actually exercised their rights they’d go bankrupt quite quickly paying multiples of the original ticket price to everyone