[munk-a]

Most of the folks here on HN are dealing with customer feedback in systems automation in one form or another - it's pretty unavoidable in this age of LLM trendiness. The customers of healthcare (in both private and publicly funded systems) are the patients. So while the term might not be super natural it's an understandable one to use.

[datsci_est_2015]

Patients are not customers, or at least I don’t want to live in a world where patients are considered customers. Customers and vendors are usually more of a symmetric relationship: price transparency, alternatives, lack of urgency. These are all characteristics of transactions that healthcare often lacks.

[markdown]

If the hospital is owned by private equity, the owners definitely think of the patients as customers. Doctors and nurses shouldn't, but the owners do.

[Quekid5]

Lack of empathy tends to trickle down, alas.

[lostlogin]

I’m sure the AI won’t show that.

[fn-mote]

The customer has more power than a patient.

I definitely want to be a customer.

[deejaaymac]

Customer, user, patient...it's all the same.