[datsci_est_2015]

Patients are not customers, or at least I don’t want to live in a world where patients are considered customers. Customers and vendors are usually more of a symmetric relationship: price transparency, alternatives, lack of urgency. These are all characteristics of transactions that healthcare often lacks.

[markdown]

If the hospital is owned by private equity, the owners definitely think of the patients as customers. Doctors and nurses shouldn't, but the owners do.

[Quekid5]

Lack of empathy tends to trickle down, alas.

[lostlogin]

I’m sure the AI won’t show that.

[fn-mote]

The customer has more power than a patient.

I definitely want to be a customer.

[deejaaymac]

Customer, user, patient...it's all the same.