[dqv]

Nah I thought I liked PayPal as a customer until I found out that they favor large merchants against the consumer. I had a problem with a product and the company was playing games with the warranty. I only had it for 3 months and it was already falling apart. I made a complaint with PP and it was auto denied.

I will never use PP for a large purchase again.

[codexon]

I don't know about recently, but for many years paypal automatically sided with the customer.

We had many customers that would buy a 1 month sub then chargeback the whole amount after using it heavily for a few days or right before renewal, with a nonsense reason like "item not as described" or "unauthorized charge".

We lost every single case.

[dabinat]

I also had this issue. PayPal said to gather more data like proof of use, IP addresses, etc, and I still lost every time. I even had a couple of people be surprised that their account stopped working after they did a chargeback…

[Fogest]

Yep I had a case where I bought something online and it was not as described. The merchant didn't respond to emails, I filed the PayPal chargeback and the case was taking ages as the merchant wasn't responding. They finally responded on the last day to basically say I got my item. Despite all my evidence I provided it didn't seem to matter. So I again would have to respond and now wait for PayPal to rule. I was getting so sick of it, I just filed a chargeback with my credit card company instead and they gave me the money back right away upfront and did their own investigation after the fact and ruled in my favour.

I have had PayPal work for me for refunds many years ago, but the problem is often how long the whole process takes and how long your money is held hostage. By the time you maybe get your money back, you've already had to pay off that money on your credit card (if you used credit for the PP transaction). I've found that when I do a chargeback via my credit card, they often give me the money back right away and then do an investigation. If it were to not go my way the money would get taken back. I think this feels more fair depending on the case. Some cases are pretty clear cut and there is no reason to hold your money hostage while they confirm what you said is truthful.

[dawnerd]

PP has worked amazingly well for me over the years, second to Amex. It's weird they wouldn't side with you, 3 months is well within their 180 day period.

[gamblor956]

Paypal isn't the right place for warranty disputes. They're not in the wrong there.

If you want purchase protection you need to use a card that offers it.

[dqv]

A product advertised as having a 1 year warranty and then the seller not honoring the warranty is the product not being sold as described.

But yes, it's my mistake for assuming the purchase protection would... protect my purchase.

And now I won't make that mistake again. The value isn't there, neither with their aggregation service nor their credit product.

I can just use Google Pay with a credit card, both of which are more convenient and offer better protection than PayPal does respectively.