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by codexon 13 days ago
I don't know about recently, but for many years paypal automatically sided with the customer.

We had many customers that would buy a 1 month sub then chargeback the whole amount after using it heavily for a few days or right before renewal, with a nonsense reason like "item not as described" or "unauthorized charge".

We lost every single case.

1 comments

I also had this issue. PayPal said to gather more data like proof of use, IP addresses, etc, and I still lost every time. I even had a couple of people be surprised that their account stopped working after they did a chargeback…