[7bit]

There's more direct channels to report security vulnerabilities - which this about.

[transcriptase]

Perhaps the feedback boxes they put in every app should actually be read. That’s a them problem.

[voakbasda]

Those boxes are not there to generate feedback. They are there to placate the user by implying that their voice will be heard.

[wafflemaker]

I reported 3 errors/feature requests in Oura Ring app. After going through the reporting process I felt much less irritated at the bugs and smiled to myself thinking that must have been the purpose of the reports.

To my astonishment, 3-4 months later they fixed the errors and rolled out the feature I asked about.

WTH, people read those reports?

I know people do, I often get in touch with support for various services, knowing that in the sea of people not giving feedback, your comments mean a lot. But up until recently both the Oura App and their support was very mediocre.

Where's my enshittification?

[nar001]

I guess Oura hasn't heard the feedback about outsourcing their support/engineers yet! Enjoy knowing you made their app better, I'm sure with time it won't work anymore, sadly

[warumdarum]

You can also be excluded from experimental rollouts by writting profanities in the comment boxes. On mf a day keeps the experimentals at bay.