I reported 3 errors/feature requests in Oura Ring app. After going through the reporting process I felt much less irritated at the bugs and smiled to myself thinking that must have been the purpose of the reports.
To my astonishment, 3-4 months later they fixed the errors and rolled out the feature I asked about.
WTH, people read those reports?
I know people do, I often get in touch with support for various services, knowing that in the sea of people not giving feedback, your comments mean a lot. But up until recently both the Oura App and their support was very mediocre.
I guess Oura hasn't heard the feedback about outsourcing their support/engineers yet! Enjoy knowing you made their app better, I'm sure with time it won't work anymore, sadly
To my astonishment, 3-4 months later they fixed the errors and rolled out the feature I asked about.
WTH, people read those reports?
I know people do, I often get in touch with support for various services, knowing that in the sea of people not giving feedback, your comments mean a lot. But up until recently both the Oura App and their support was very mediocre.
Where's my enshittification?