[bluelightning2k]

Why... why do companies keep taking every tiny feature and trying to productize it?

In the tradition of boring software, even before LLMs it was much simpler to just use your existing tools and hand-roll. With LLMs I cannot fathom reaching for a product for something small like this.

[laalshaitaan]

i agree w you for smaller teams tbh. if you have a few hundred convos and someone can maintain scripts/prompts, hand-rolling is probably fine.

it becomes less tiny when it’s 10k+ msgs/week, long voice calls, metadata, changing clusters, retention/redaction, and the team wants this continuously without maintaining another internal tool.

but i'd still wanna know how you'd do this with existing tools before llms?