[carlosjobim]

> If someone has taken the effort to contact you, they likely already have a bad first impression of you.

Quite the opposite. If somebody has a bad first impression, they will not bother contacting a business. They'll find an alternative.

[thomassmith65]

It depends on the nature of the interaction.

If I contact a company to decide if I want to become their customer, I probably like them.

If I contact a company about a post-sales problem or for technical support, it's a different story.

[carlosjobim]

> post-sales

Then that's not your first impression.

[thomassmith65]

That's fair. I suppose "current impression" would have been a better choice of words.