[thomassmith65]

It depends on the nature of the interaction.

If I contact a company to decide if I want to become their customer, I probably like them.

If I contact a company about a post-sales problem or for technical support, it's a different story.

[carlosjobim]

> post-sales

Then that's not your first impression.

[thomassmith65]

That's fair. I suppose "current impression" would have been a better choice of words.