[greggsy]

That would be illegal in Australia, even if the policy was prominently displayed up front.

Claiming otherwise is to treat each book as a packet of Pokémon trading cards, where you know you’re getting some cards, but you don’t get to choose which ones.

[nerdsniper]

Much, much more difficult to enforce / obtain remedy, but it’s also against the law in the USA as well.

[bunderbunder]

In the USA you could possibly just contact your credit card company and have them issue a chargeback. And then Kobo might just let it go because it costs more to contest it.

[huxley]

Take care. In North America some services will ban you for doing a chargeback and that can be a big problem if you have a lot of content on the service